Shipping & Returns
Shipping Options
We offer free standard shipping for all orders over €29, and a flat fee of €4.99 for all orders under €29.
When will my order be shipped?
After we receive your confirmed order, we will typically get it sent off to our shipping department within 20 minutes, and then have it packed and shipped within 48 hours.
How do I know if my order has been shipped or not?
Once your order has been shipped, we'll send you an email with the tracking number. At the same time, You can also either Sign in your uchangetea account to track your order or use the tracking number we give you to check its status online on tracking website directly.
Tracking Url:
Return Policy
At Uchangetea, your satisfaction means everything to us. Because our products are food items, we’re unable to accept physical returns. However, we understand that special circumstances can arise. If you're not completely satisfied with your purchase, please contact us at service@uchangetea.com within 30 days of your order date. We’ll be happy to evaluate your request for a refund on a case-by-case basis. Exceptions: If your order arrives damaged or you receive an incorrect item, please reach out to us right away at service@uchangetea.com with your order number and a photo of the issue. We’ll make it right as quickly as possible.We’re here to help and want to ensure you have the best possible experience with Uchangetea.